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Shipping & Returns

Domestic (JP) & International

^[01] JP Domestic Shipping - Kuroneko Yamato

Please allow 3-5 working days to receive your order via Kuroneko Yamato.

A tracking number will be sent once your item(s) have been dispatched. We are not responsible for delays caused by adverse weather conditions or other factors affecting deliveries.

We offer a flat-rate shipping fee for all JP orders at checkout. Please ensure you select the correct shipping option during checkout, as we cannot deliver your order if the wrong option is selected.

We are not liable for incorrect shipping addresses, so please double-check your address before placing an order. You will also be responsible for any shipping costs associated with returned packages due to failed delivery.

For any mistyped addresses, please let us know as soon as possible.

Please let us know after 10 working days if you have not received your items. If the item was lost or damaged during transit, we will offer you an exchange or refund. Please send us your original proof of purchase and a photo of the damaged item within 3 working days of receiving the item. We will issue a refund of the item in the case of damaged, defective, or incorrectly sent items.

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^[02] International Shipping - Japan Post

Please allow 5-15 working days (depending on country) to receive your order via Japan Post.

Your tracking number will be sent once your item(s) have been dispatched. We are not responsible for delays due to adverse weather and other factors affecting deliveries.

We offer a flat-rate shipping fee for all international orders outside of Japan. Please ensure that you select the correct shipping option during checkout, as we cannot deliver your order if the wrong option is selected.

We are not held liable for incorrect shipping addresses, so please make sure you double-check the address before placing an order with us. You are responsible for all shipping costs associated with returned packages due to failed delivery.

Please get in touch as soon as possible for any mistyped addresses.

You are responsible for paying any customs duties, taxes, or import clearance fees that may be required by your country. These charges are not included in the product prices or shipping costs and will need to be settled upon delivery.

Please note that we cannot mark your order as a 'gift' or declare a lower value on the customs forms. Doing so is illegal, and we comply with all international shipping regulations.

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^[03] Lost Items & Returns

Returns or exchanges are not accepted, so please shop mindfully.

Please let us know after 10 working days (JP) and 15 working days (international) if you have not received your items.

If the item was lost or damaged during transit, we will offer you a refund. Please send us your original proof of purchase and a photo of the damaged item within 3 working days of receiving the item.

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